Manage problems connected to cases
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Current Price
Free
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Latest Version
Released: 05 April 2023
Last Updated
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Estimated Revenue
Estimated based on current price
Product Description
{'Product description': 'The "Problem management helper" add-on helps you manage problems connected to "Cases" records in Creatio system.', 'Use cases': 'In service business, for example, IT-service companies, simplifying cases and problem management processes will provide good customer service.', 'Key features': 'Replace usual contents of the "Problem" column with a list of all problems connected to this case, in both tile and list view.\nAdd connected problems without opening "Case" record page using "Add problem" button.\nHighlight "Status" field with different colors depending on its status (only for out-of-the-box statuses).\nDelete any of the connected problems with a single click. It deletes only connection to the selected case, not the entire "Problem" record.\nDisplay "Subject", "Owner" and "Status" fields for each connected problem.\nSearch for the connected problems by "Module", "Subject", "Owner" and "Status" with ease. For example, if your query is "performance%indicator%calc", extension will run queries for all order combinations of search terms "performance", "indicator" and "calc" automatically.'}
Support Contacts
Product Compatibility
Product: Service (enterprise)
UI Framework: Classic UI
Version: 7.11.3 and up
DBMS: Any supported DBMS
Platform: .NET Framework
Version History
Version 1.5 - 05 April 2023